Refunds

Your satisfaction is our number one priority.
Therefore, you can request a refund or reshipment of the products you ordered if: you do not receive them within the guaranteed time (7 days from the time of order confirmation), you receive the wrong item, or you do not want the product you received (but you must return the item at your own expense and the item must be unused).
Return shipping costs vary depending on the shipping company you use and can range from €4 to €9. We do not issue refunds if: your order does not arrive due to factors under your control (e.g., providing the wrong shipping address) your order does not arrive due to exceptional circumstances beyond our control (e.g., delay due to a natural disaster) .

*You can submit refund requests within 14 days of delivery. You can do this by sending a message to Contact Us.

If you have been approved for a refund, the refund will be processed and a credit will automatically be applied to your credit card or original payment method within 7 days of approval.